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What do you think about when it comes to verbal communication? Giving a presentation? Networking at an event? Talking with your friends and family? How much do you focus on the words you say? Probably a lot.
The truth is, when we are communicating in person, the message we send depends on a combination of several forms of communication. These include the words we speak, our tone of voice and our personal presence.
Of this trio, what is the most important component? Many people would say it’s the words we speak. However, the overall impression we make is determined only seven percent by words, 38 percent by our voice and 55 percent by our personal presence, according to studies done at UCLA in the 1960’s by Albert Mehrabian, PhD. *
So next time you evaluate your communication skills consider more than the words you speak. Here are six ways to make sure you are sending the right message.
Women, in particular, often sabotage themselves when communicating at the office. Instead of being seen as strong and confident, they are viewed as hesitant and unsure of themselves. There are several ways to change this perception.
Creating a clear message takes practice. We need to choose the correct words, consider our tone of voice and our personal presence. Given all the components it’s easy to send mixed messages. The key is to make sure that each component is sending the message you want to convey.
* Silent Messages, Implicit Communication of Emotions and Attitudes, 2nd Edition, by Albert Mehrabian, PhD
About Annette Richmond, MA
Annette Richmond, MA, CARW, CCELW, is a Certified Resume Writer, Certified LinkedIn Profile Writer, and former recruiter. Her career advice has been featured by Huffington Post, The Chicago Tribune, Forbes, Business Insider, Monster, Vault, and WSJ. She helps motivated, senior level professionals tell their unique career story. She also serves as executive editor of career-intelligence.com.